Play Responsibly with dbg99

dbg99's Commitment to Responsible Gaming

dbg99 operates as an entertainment platform for adults aged 21 and above in Bangladesh. We understand that for a small number of people, gambling can become problematic. Our responsible gaming programme exists to identify those situations early and give players the tools they need to regain control — or to step away entirely if that is what they need.

Every feature listed on this page is available to every registered dbg99 player at no charge and without any waiting period. You do not need to explain yourself to use any of these tools. If you feel you need a limit, set it. If you feel you need a break, take it. We support your decision, whatever it is.

Responsible Gaming Tools Available to Every Player

The following tools can be activated at any time from your account settings. Limit reductions take effect immediately. Limit increases are subject to a cooling-off period to prevent impulsive decisions.

21+ Age Restriction — Strictly Enforced

dbg99 is exclusively for players who are 21 years of age or older. This is a firm platform-wide rule with no exceptions. All accounts are subject to age verification as part of the KYC process, and any account found to be held by a person under 21 will be immediately closed and all funds returned to the source.

We recommend that all dbg99 users who share a device with younger family members enable parental control features on their device. Most Android and iOS devices include built-in parental controls that can restrict access to specific websites and apps.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. The following signs may indicate that gambling is no longer a recreational activity and has become a concern. If any of these apply to you, we encourage you to use our responsible gaming tools or reach out to our support team.

• ⚠️Spending more than you planned on deposits and finding it difficult to stick to a budget.
• ⚠️Chasing losses by placing increasingly large bets to try to recover money you have lost.
• ⚠️Gambling with money that should be used for essential expenses such as rent, food, or bills.
• ⚠️Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
• ⚠️Hiding gambling activity from family members or lying about the amount of time or money spent gambling.
• ⚠️Borrowing money from friends or family, or taking out loans, to fund gambling activity.

How to Request Self-Exclusion

Self-exclusion suspends your dbg99 account for a period you choose. During this time, you will not be able to log in, deposit, bet, or claim bonuses. Here is how to request it.

1. 1
   Contact Support

   Open the live chat from your account dashboard or email [email protected]. You do not need to provide a reason.

2. 2
   State Your Preferred Duration

   Tell the support agent the period you want: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or indefinite.

3. 3
   Exclusion Applied Immediately

   Your account will be suspended within minutes. You will receive a confirmation message to your registered mobile number.

4. 4
   Returning After Exclusion

   When your exclusion period ends, there is a mandatory 24-hour cooling-off period before your account is reactivated. For indefinite exclusions, please contact support to discuss reactivation.

Managing Your Deposits and Losses

Setting financial limits is one of the most effective ways to keep gambling enjoyable. dbg99 allows you to set daily, weekly, and monthly deposit limits and loss limits directly from your account settings. Once a limit is set, it is enforced automatically — you do not need to manually track your spending.

If you need to lower a limit, the change takes effect immediately. If you wish to raise a limit, a 7-day waiting period applies to give you time to reflect on the decision. This cooling-off rule is there to protect you from making impulsive increases after a losing streak.

Support Is Available Around the Clock

If gambling has become a problem for you or someone you know, please do not hesitate to reach out. The dbg99 support team is trained to handle these conversations with care and without judgment. You can also access independent resources if you prefer to speak to someone outside of dbg99.

5 Tips for Safer, More Enjoyable Gaming

These practical habits can help you stay in control and make sure gambling remains the entertainment it is meant to be.

1. 1
   Set a Budget Before You Start

   Decide how much you are comfortable spending before you open the app. Treat this amount as the cost of entertainment — not as an investment you expect to get back.

2. 2
   Never Chase Losses

   Losing is a normal part of gambling. If you find yourself placing larger bets to recover a loss, stop. Take a break, use a cool-off feature, or contact support. The next bet is never guaranteed to win.

3. 3
   Keep Gambling and Finances Separate

   Only use funds you have set aside specifically for entertainment. Never gamble with money you need for rent, food, utilities, or any other essential expense.

4. 4
   Take Regular Breaks

   Step away from the screen periodically, even during a winning streak. Use the session timer tool to receive automatic reminders. Breaks help you stay clear-headed and make better decisions.

5. 5
   Do Not Gamble Under Pressure

   Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. These conditions impair judgement and often lead to decisions you would not make otherwise. Log out and return when you are in a better state of mind.

dbg99 Will Always Put Players First

dbg99 is built for players in Bangladesh who want a safe, fair, and enjoyable online gambling experience. We do not view responsible gaming as a compliance checkbox — we view it as a core part of what makes dbg99 a platform worth trusting. Every tool on this page exists because we genuinely want you to stay in control.

If you ever have a concern about your gaming habits — no matter how small it seems — please speak to us. Our support team is here around the clock, and no question is too small to ask. Gambling should add enjoyment to your life, not stress or hardship. If it ever starts to feel like the latter, we are here to help.